[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"site":3,"landing:en":17,"alternate:en:\u002Fen\u002Fpricing":392,"pricing:en":393},{"id":4,"brand":5,"city":6,"country":7,"email":8,"extension":9,"legal":10,"meta":13,"privacyEmail":14,"stem":15,"__hash__":16},"site\u002Fsite.yml","Dos Palomitas","Guadalajara","México","hola@dospalomitas.com","yml",{"name":11,"address":12},"Abdul Hamid Achik Lopez","Av. La Paz 2044, Int. 407, Col. Americana, C.P. 44160, Guadalajara, Jalisco, México",{},"privacidad@dospalomitas.com","site","jGc6Ml3aSWLXlyXsLYcXoOPXlPJPqw1m0yapLcQ-12k",{"id":18,"chat":19,"contact":62,"cta":72,"extension":9,"faq":74,"faqSection":108,"footerColumns":112,"hero":149,"integration":177,"meta":200,"nav":201,"panel":209,"problem":289,"scope":307,"seo":326,"stem":328,"steps":329,"stepsSection":355,"trust":358,"__hash__":391},"landing\u002Fen\u002Flanding.yml",{"eyebrow":20,"title":21,"description":22,"points":23,"survey":29,"company":46,"example":47,"note":56,"screens":57},"Inside the chat","A survey that takes under 2 minutes to answer","Customers do not sign in or download anything. They answer on WhatsApp, in the conversation where they already talk to your company.",[24,25,26,27,28],"An approved template message with a clear button to get started.","A native WhatsApp form with three ratings from 1 to 10.","A free-text comment and an optional shout-out to a team member.","One reminder after 48 hours and expiry after 7 days.","One-tap opt-out with \"Stop surveys\".",{"message":30,"surveyButton":31,"optOutButton":32,"ratingsTitle":33,"ratingsIntro":34,"ratings":35,"next":39,"commentsTitle":40,"comment":41,"recognition":42,"recognitionName":43,"submit":44,"thanks":45},"Hi {{nombre}}, thank you for your purchase at {{marca}}, {{sucursal}} branch, on {{fecha}}.\nWe'd like to know how it went. Answering takes less than 2 minutes.","Take the survey","Stop surveys","Your experience","Rate from 1 to 10, where 10 is the best.",[36,37,38],"Overall purchase experience","Likelihood to buy again","Likelihood to recommend us","Continue","Last step","What could we improve?","Would you like to recognize a team member?","Team member's name","Send","Thank you for your time! We received your answers. Your feedback helps us improve every purchase.","Equipos del Bajío",{"name":48,"branch":49,"date":50,"scores":51,"comment":54,"recognized":55},"Marcela","Querétaro","October 8",[52,53,52],9,10,"The advisor answered all my questions and the machine arrived on time.","Luis Hernández","Illustrative example. The text, branding and questions are configured with each customer.",[58,59,60,61],"The message arrives","Rate from 1 to 10","Comment and recognize","Answer and thanks",{"eyebrow":63,"title":64,"description":65,"points":66,"success":70,"notice":71},"Contact","Book a demo","Tell us how you sell and which CRM you use. We will reply by email to schedule a walkthrough with sample data.",[67,68,69],"We review your sales process and the eligibility rules you need.","We show you the WhatsApp survey and the results dashboard.","Together we define the next steps for your implementation.","Thanks, we received your message. We will write back soon at the email you shared.","We will only use this information to reply to you. More details in the",{"label":64,"to":73},"\u002Fen#contact",[75,78,81,84,87,90,93,96,99,102,105],{"question":76,"answer":77},"Do I need my own WhatsApp Business account and number?","Yes. Surveys are sent through WhatsApp Business Platform, Meta's official platform, and Meta requires each company to send from its own account and number; a number cannot be shared between companies. During implementation we help you with the number, business verification and message templates.",{"question":79,"answer":80},"Does the customer have to install anything?","No. They answer a native form inside the same WhatsApp conversation. If Meta has not enabled that form on your account yet, the message carries a button that opens a lightweight page with the same survey, with nothing to download and no sign-in.",{"question":82,"answer":83},"How much does each WhatsApp message cost?","Meta charges per delivered message. Since October 1, 2026, a utility template delivered in Mexico costs USD 0.0085 (MXN 0.1565). A survey with its reminder usually costs 15 to 30 Mexican cents in Meta messages, before taxes. Messages the customer sends are free.",{"question":85,"answer":86},"Why is the survey billed as utility and not marketing?","Meta accepts it as utility only when it refers to a specific purchase and carries no promotion. That is why our template names the brand, the branch and the date of the purchase. A generic survey, or one with discounts, is billed as marketing, almost five times more.",{"question":88,"answer":89},"Who collects my customers' consent?","Your company, at the point of sale, in the contract or in your privacy notice. We only write to contacts with recorded consent, honor every opt-out and keep the reason when someone is left out.",{"question":91,"answer":92},"What questions does the survey include?","Three ratings from 1 to 10 (overall experience, likelihood of buying again and likelihood of recommending), a comment and, optionally, a shout-out to someone on the team.",{"question":94,"answer":95},"What happens if the customer does not answer?","A single reminder goes out after 48 hours. If 7 days pass with no response, the survey expires and is not sent again.",{"question":97,"answer":98},"How do you avoid annoying customers?","We only message people who gave their consent, we enforce a 60-day frequency per customer and per phone number, and every message includes a \"Stop surveys\" option that opts the contact out with one tap.",{"question":100,"answer":101},"What happens when someone gives a low rating?","Any rating of 8 or below automatically creates a follow-up case so the customer experience team can handle it and close it.",{"question":103,"answer":104},"Does it connect to my CRM?","Yes. We have a Salesforce connector and a REST API with signed webhooks for any other CRM. If you work with spreadsheets today, you can also import your sales from a CSV file.",{"question":106,"answer":107},"How do you handle my customers' data?","We process your customers' data on behalf of your company, only to run the surveys. The details are in the privacy policy and the terms, which you can find in the footer.",{"eyebrow":109,"title":110,"description":111},"FAQ","What people usually ask before getting started","If your question is not here, write to us through the contact form.",[113,137],{"title":114,"links":115},"Product",[116,119,122,125,128,130,133,136],{"label":117,"to":118},"How it works","\u002Fen#how-it-works",{"label":120,"to":121},"Results","\u002Fen#results",{"label":123,"to":124},"Integrations","\u002Fen#integrations",{"label":126,"to":127},"Security and privacy","\u002Fen#trust",{"label":109,"to":129},"\u002Fen#faq",{"label":131,"to":132},"Pricing","\u002Fen\u002Fpricing",{"label":134,"to":135},"Blog","\u002Fen\u002Fblog",{"label":64,"to":73},{"title":138,"links":139},"Legal",[140,143,146],{"label":141,"to":142},"Privacy Policy","\u002Fen\u002Fprivacy",{"label":144,"to":145},"Terms of Service","\u002Fen\u002Fterms",{"label":147,"to":148},"Data Deletion","\u002Fen\u002Fdata-deletion",{"eyebrow":150,"title":151,"description":152,"cta":64,"secondaryCta":153,"note":154,"facts":155,"visual":168},"WhatsApp customer satisfaction surveys","Ask how it went while the customer *still remembers*","Dos Palomitas sends a short WhatsApp survey after every closed sale. Customers answer on WhatsApp in under two minutes, and your team gets the results and the cases that need follow-up.","See how it works","Built for distributors, dealerships and multi-branch companies in Mexico.",[156,159,162,165],{"value":157,"label":158},"\u003C 2 min","to answer the survey",{"value":160,"label":161},"≤ 8","opens a follow-up case",{"value":163,"label":164},"48 h","one reminder, expires after 7 days",{"value":166,"label":167},"60 days","between surveys to the same customer",{"response":169,"case":173},{"label":170,"value":171,"caption":172},"Response received","9","Overall experience",{"label":174,"title":175,"meta":176},"Case opened","Late delivery","Rating 5 · Querétaro branch",{"eyebrow":123,"title":178,"description":179,"points":180,"snippetTitle":196,"snippetRequest":197,"snippetEvent":198,"note":199},"Connects to the system where you already close your sales","Pick the route that fits you best. They all end up in the same place and go through the same eligibility rules.",[181,186,191],{"title":182,"description":183,"icon":184,"tag":185},"Salesforce","A connector that reads your won opportunities every 15 minutes and, if you turn it on, writes answered surveys and follow-up cases back to your org.","i-simple-icons-salesforce","Native connector",{"title":187,"description":188,"icon":189,"tag":190},"Any CRM, via API and webhooks","Send each sale with a REST call and receive signed events, such as survey answered or case opened, in your system. OpenAPI specification included.","i-ph-webhooks-logo-light","REST API",{"title":192,"description":193,"icon":194,"tag":195},"Excel or CSV","Save your sheet as CSV and upload it from the dashboard. No development needed, and a good way to start while you connect your system.","i-ph-file-xls-light","No development","A sale comes in, an event goes out","Register a won sale","Receive the result","Tell us which CRM you use and in the demo we will review the shortest integration route for you.",{},[202,203,204,205,207,208],{"label":117,"to":118},{"label":120,"to":121},{"label":123,"to":124},{"label":206,"to":127},"Security",{"label":131,"to":132},{"label":134,"to":135},{"eyebrow":210,"title":211,"description":212,"points":213,"dimensionsTitle":230,"dimensions":231,"preview":237},"What your team sees","Results by brand and branch, and every complaint followed up","The dashboard brings answers, comments and follow-up cases together in one place, so leadership and customer experience look at the same data.",[214,218,222,226],{"title":215,"description":216,"icon":217},"Segments","Compare ratings across divisions, brands, branches, product families and customer types.","i-ph-chart-bar-light",{"title":219,"description":220,"icon":221},"Send funnel","How many surveys were sent, delivered and answered, and where they drop off.","i-ph-funnel-light",{"title":223,"description":224,"icon":225},"CX cases","Ratings of 8 or below become cases with a status, so no complaint is left without an owner.","i-ph-headset-light",{"title":227,"description":228,"icon":229},"Voice of the customer","Read comments in the customer's own words and see who they recognized on your team.","i-ph-chats-circle-light","See results by",[232,233,234,235,236],"Division","Brand","Branch","Product family","Customer type",{"title":238,"period":239,"kpis":240,"trendTitle":253,"trend":254,"branchesTitle":261,"branches":262,"casesTitle":272,"cases":273,"note":288},"Satisfaction overview","Last 30 days",[241,245,249],{"label":242,"value":243,"delta":244},"Satisfaction","9.2","+0.3",{"label":246,"value":247,"delta":248},"Response","61%","+4 pts",{"label":250,"value":251,"delta":252},"Open cases","3","","Weekly trend",[255,256,257,258,52,259,260],8.4,8.6,8.5,8.9,9.1,9.2,"By branch",[263,265,267,270],{"name":6,"value":264},9.4,{"name":266,"value":259},"Monterrey",{"name":268,"value":269},"Mexico City",8.8,{"name":49,"value":271},8.1,"Follow-up cases",[274,278,283],{"title":175,"meta":275,"status":276,"tone":277},"Rating 5 · Querétaro","Open","open",{"title":279,"meta":280,"status":281,"tone":282},"Missing part","Rating 7 · Monterrey","In review","review",{"title":284,"meta":285,"status":286,"tone":287},"Invoice error","Rating 6 · Guadalajara","Closed","closed","Illustrative data.",{"eyebrow":290,"title":291,"description":292,"points":293,"statement":306},"The problem","The email survey arrives late, and almost nobody answers it","If asking how it went depends on a spreadsheet and a link in an email, the answer shows up when it is no longer useful.",[294,298,302],{"title":295,"description":296,"icon":297},"It arrives weeks later","By the time someone exports the list and sends the email, the customer has already forgotten the delivery and the service they received.","i-ph-clock-countdown-light",{"title":299,"description":300,"icon":301},"It gets lost in the inbox","A link to an external form competes with hundreds of emails. Few people answer, and mostly those who already had something to say.","i-ph-envelope-simple-light",{"title":303,"description":304,"icon":305},"Complaints surface late","Without a case that has a status, an unhappy customer waits weeks for someone to read their answer, if anyone does.","i-ph-warning-circle-light","Dos Palomitas does the opposite. It asks in the chat where the customer already talks to your account manager, shortly after the sale closes, and turns every low rating into a follow-up case.",{"eyebrow":308,"title":309,"description":310,"doTitle":311,"does":312,"dontTitle":319,"doesNot":320},"Scope","What we do, and what we don't","So you know from day one what Dos Palomitas takes care of and what stays with your team.","What we do",[313,314,315,316,317,318],"Send the WhatsApp survey after every won sale, from your CRM, through the API or with a file.","Apply the sending rules and keep the reason for every sale left out.","Send one reminder, close the survey on time and honor every opt-out.","Open a case for every low score, alert the branch manager and escalate if nobody takes it.","Show results by branch, brand and product, and write them back to Salesforce.","Help you set up Meta, business verification and message templates.","What we don't do",[321,322,323,324,325],"Answer the chats that reach your WhatsApp number. We are not a call center or a shared inbox.","Send campaigns, promotions or bulk messages.","Collect your customers' consent at the point of sale. Your company does that.","Lend you a number. Each company sends from its own WhatsApp number, as Meta requires.","Promise a response rate. It depends on your customer base, and we measure it with you in the pilot.",{"title":150,"description":327},"WhatsApp customer satisfaction surveys after every sale, with follow-up cases for low scores and an alert to the branch manager.","en\u002Flanding",[330,339,347],{"title":331,"description":332,"icon":333,"chips":334},"A sale closes","Your CRM, your API or an Excel file marks the opportunity as won. A cut checks the eligibility rules, and anything that does not qualify is excluded, with the reason on record.","i-ph-handshake-light",[335,336,337,338],"Minimum amount","Valid Mexican mobile","Recorded consent","One survey every 60 days",{"title":340,"description":341,"icon":342,"chips":343},"The survey arrives on WhatsApp","The customer gets a message with a button and answers a native WhatsApp form. Three ratings from 1 to 10, a comment and, if they want, a shout-out to someone on your team.","i-ph-chat-circle-text-light",[344,345,346],"No downloads or sign-in","Reminder after 48 hours","One-tap opt-out",{"title":348,"description":349,"icon":350,"chips":351},"Your team follows up","Results land in the dashboard. Any rating of 8 or below opens a follow-up case with a status, and the answers can flow back to your CRM.","i-ph-seal-check-light",[352,353,354],"Cases by status","Comments and shout-outs","Results back in your CRM",{"eyebrow":117,"title":356,"description":357},"From closed sale to follow-up, in three steps","Everything is automatic and logged, so you always know why a customer received a survey or why they did not.",{"eyebrow":126,"title":359,"description":360,"items":361,"rulesTitle":386,"rules":387,"rulesNote":390},"Built to message your customers with care","WhatsApp is a personal channel. That is why consent, frequency and traceability are not optional.",[362,366,370,374,378,382],{"title":363,"description":364,"icon":365},"Consent and one-tap opt-out","We only message people who agreed to receive WhatsApp messages. Every message includes \"Stop surveys\" and any opt-out is always respected.","i-ph-shield-check-light",{"title":367,"description":368,"icon":369},"Meta's official platform","We send through the WhatsApp Business Platform, with Meta-approved templates and a verified WhatsApp Business number. We help you set it up.","i-ph-whatsapp-logo-light",{"title":371,"description":372,"icon":373},"No over-surveying","The same customer and the same phone number will not receive another survey within 60 days. One reminder, and the survey expires after 7 days.","i-ph-bell-slash-light",{"title":375,"description":376,"icon":377},"Full traceability","You know what was sent, delivered, answered and excluded, with the reason behind every decision.","i-ph-list-checks-light",{"title":379,"description":380,"icon":381},"Role-based access","Personal accounts with admin, CX or view-only roles, and passwords stored with a scrypt hash. Whoever loses access loses it immediately.","i-ph-identification-badge-light",{"title":383,"description":384,"icon":385},"Your data, under your control","We process your customers' data on behalf of your company, only to run the surveys. The credentials of your integrations and webhook secrets are stored encrypted with AES-256-GCM.","i-ph-lock-key-light","Who gets a survey",[335,388,336,337,389],"The right contact","60-day frequency","When someone is left out, the reason is on record (outside window, amount, no phone, no consent or frequency) so you can explain it.","7j_fu6AGRClb2EjT7g5oGN3XwhkBpKSG6ZZMelDzctM",null,{"id":394,"contact":395,"extension":9,"faq":398,"faqSection":414,"fees":417,"hero":431,"meta":435,"notes":436,"notesTitle":440,"plans":441,"seo":487,"stem":490,"__hash__":491},"pricing\u002Fen\u002Fpricing.yml",{"eyebrow":63,"title":396,"description":397},"Tell us which plan you are interested in","Choosing a plan fills in the form's message; you can edit it or add anything you like. We reply by email.",[399,402,405,408,411],{"question":400,"answer":401},"Why is the Essential plan on a waitlist?","Because self-serve signup does not exist yet. If you join, we let you know when you can sign up. The Essential trial will come with the launch.",{"question":403,"answer":404},"Who pays for the WhatsApp messages?","On Essential, Meta charges them straight to your account. On Professional, Meta's message fees are included for up to 2,000 surveys a month, and on Corporate for up to 5,000. Meta sets its own rates; if they change, we adjust the terms of the included messages.",{"question":406,"answer":407},"Do I need my own WhatsApp Business number?","Yes. Meta requires each company to send from its own account and number. On Essential you use your own; on Professional we do the setup with Meta for you, on your number and your account; on Corporate there is one number per brand.",{"question":409,"answer":410},"Can I try it before signing up?","Pilots for Professional and Corporate use your own team's phones. The Essential trial will come with its launch; in the meantime you can join the waitlist.",{"question":412,"answer":413},"Do the prices include VAT?","No. All prices are in Mexican pesos, monthly, plus VAT.",{"eyebrow":109,"title":415,"description":416},"Questions about pricing","If you do not find your answer, write to us from the form below.",{"eyebrow":418,"title":419,"description":420,"items":421},"WhatsApp messages","What Meta charges and what you pay us","Meta charges for every message it delivers. How that cost is split depends on the plan.",[422,425,428],{"plan":423,"text":424},"Essential","Meta bills the messages straight to your account, about $0.25 MXN per survey in its utility category (Meta's Mexico rates, October 2026). We only charge for the plan.",{"plan":426,"text":427},"Professional","Meta's message fees are included for up to 2,000 surveys a month in the utility category. Each extra survey costs $1.50.",{"plan":429,"text":430},"Corporate","Meta's message fees are included for up to 5,000 surveys a month.",{"eyebrow":131,"title":432,"description":433,"note":434},"*Dos Palomitas* pricing","Three plans depending on how many brands and branches you have and how your data comes in. Here we also tell you what Meta charges and what you pay us.","All prices are monthly, in Mexican pesos (MXN), plus VAT.",{},[437,438,439],"Prices are in Mexican pesos (MXN), monthly, plus VAT.","Meta sets its own rates. If Meta changes a rate or a template's category, the terms of the included messages are adjusted.","Pilots for Professional and Corporate use your own team's phones, not your customers.","Fine print",[442,459,472],{"id":443,"name":423,"badge":444,"audience":445,"price":446,"period":447,"amount":448,"available":449,"setup":450,"features":451,"cta":457,"interest":458},"essential","Waitlist","For small and mid-size businesses with a single brand.","$1,290","MXN per month + VAT",1290,false,"Implementation $0. Optional assisted setup: $2,500.",[452,453,454,455,456],"Up to 500 surveys a month; each extra survey costs $0.90.","Uses your own WhatsApp Business number.","Meta's message fees are billed separately: Meta charges them straight to your account, about $0.25 MXN per survey in its utility category.","Your data comes in by Excel\u002FCSV or through the API.","Standard survey with an editor. It opens as a web page from the WhatsApp message, or as a WhatsApp form when Meta allows it.","Join the waitlist","I am interested in the Essential plan (waitlist).",{"id":460,"name":426,"audience":461,"price":462,"period":447,"amount":463,"setup":464,"features":465,"cta":64,"interest":471},"professional","For groups with a CRM and several branches.","$4,900",4900,"One-time implementation: $25,000.",[466,467,468,469,470],"We do the WhatsApp Business setup with Meta for you, on your own number and your own Meta account.","Includes Meta's message fees (utility category) for up to 2,000 surveys a month; each extra survey costs $1.50.","Salesforce integration and, through the API, other CRMs.","Cases are written back to your CRM.","A survey tailored to your business, with alerts per branch and escalation.","I am interested in the Professional plan and would like to book a demo.",{"id":473,"name":429,"audience":474,"pricePrefix":475,"price":476,"period":447,"amount":477,"amountFrom":478,"setup":479,"features":480,"cta":485,"interest":486},"enterprise","For several brands or legal entities, with one number per brand.","from","$9,900",9900,true,"Implementation from $40,000.",[481,482,483,484],"One WhatsApp number per brand.","Includes Meta's message fees for up to 5,000 surveys a month.","Custom integrations.","Service level agreement (SLA) and reports.","Talk to us","I am interested in the Corporate plan and would like to talk to the team.",{"title":488,"description":489},"WhatsApp survey pricing","Three plans for WhatsApp customer satisfaction surveys: Essential at $1,290 a month (waitlist), Professional at $4,900 and Corporate from $9,900. Mexican pesos plus VAT.","en\u002Fpricing","NXO2DngPGACoCHqoX6j2-UZ9W_HGahEQdNKr6dczfuw"]